My Tryst with Reliance Communications Broadband+ Connection

Recently I purchased the Reliance Broadband+ connection after seeing the lot of advertisements that Reliance Communications has introduced Seamless Broadband service in 35 select cities with the speed of 3.1 MBPS and coverage in more than 4.5 lac villages across the country. Soon after its purchase, my bad dreams started. First of all, I could get it activated only after 3-4 days. Even after its activation, due to one reason or other I could not able to use it as the connectivity broke down number of times due to connection error or bad connectivity (during this period connectivity never touched 3.1 MBPS as much publicized by R Com).

Inspite of telephonic and personal complaints, no one from R. Com was bothered in attending my complaint and to rub salt on my wounds, a bill amounting to Rs. 294/- was sent to me for the facility which I could never utilized due to faulty service. Probably, this is one of the ways of enhancing their balance sheet by fleecing the helpless customers.

After exhausting all possible channels to get remedial measures and being fed up with the services of Reliance Boradband+, I asked for the termination of my Reliance Broadband+ connection with refund of money. In all, I helplessly waited for almost 20 days for Reliance Boradband+ connectivity but of no avail.

I thought it fit to share my above woeful experience with all of you. If the Reliance Communications fails to give connectivity just 100 meters away from its tower and that too in the capital city of the country, then what to talk of giving connectivity in 4.5 lac villages across the country. In case anyone is interested in procuring the Reliance Broadband+ connection, first of all, he/she should get the connectivity checked personally and not to get lured by the false and misleading promises/ assurances made by the executives of R. Com.